Return Policy for Ben Auto Deals

At Ben Auto Deals, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied, we have established a clear return policy to help you navigate the process.

1. Return Eligibility

• Vehicles: All vehicle purchases are eligible for return within 7 days of the delivery date. The vehicle must be in the same condition as when it was delivered, with no signs of damage or excessive wear.
• Accessories: Accessories can be returned within 30 days of purchase, provided they are unused and in their original packaging.

2. How to Initiate a Return

• To initiate a return, please contact our customer service team at [contact information] or visit our website to fill out the return request form.
• For vehicles, we may require you to bring the car to our dealership for inspection.

3. Return Methods

• In-Person: You can return your vehicle or accessories directly at our dealership.
• By Mail: For accessories, you can send them back using a trackable shipping method. Please ensure that the items are securely packaged.

4. Refund Process

• Once we receive the returned vehicle or accessory, we will inspect it to ensure it meets our return criteria.
• Vehicles: Refunds for vehicle returns will be processed within 5 business days after inspection and approval.
• Accessories: Refunds for accessories will be processed within 3 business days after inspection.

5. Restocking Fees

• There are no restocking fees for returned vehicles or accessories.

6. Exchanges

• We do not accept exchanges for vehicles. If you wish to purchase a different vehicle, you will need to return the original vehicle and select a new one.
• For accessories, exchanges can be facilitated, provided the returned item meets the return criteria.

7. Defective Products

• If you receive a defective vehicle or accessory, please contact us immediately. We will arrange for a replacement or refund based on the situation.

8. Customer Support

• Our customer service team is here to assist you throughout the return process. For questions or assistance, please contact us at [contact information].

Conclusion

We want you to be completely satisfied with your purchase from Ben Auto Deals. If you have any questions about our return policy or need assistance, please don’t hesitate to reach out to our team. Thank you for choosing Ben Auto Deals!